Privacy Policy

CH Grounds & Gardens respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and store personal information when you contact us, use our website, request a quote, or use our grounds and garden maintenance services.

Who we are

CH Grounds & Gardens provides grounds maintenance, garden maintenance and related outdoor services across Greater Manchester, Saddleworth, Cheshire and surrounding areas.

Business name: CH Grounds & Gardens Ltd
Email: ch.groundsgardens@gmail.com
Phone: 07530770266

What information we collect

We may collect:

  • Your name

  • Business or organisation name

  • Address or site address

  • Email address

  • Phone number

  • Details about the services you request or receive

  • Payment, invoice and account information

  • Messages, enquiries or feedback you send to us

  • Photos of gardens, grounds or completed work, where relevant

How we use your information

We use your information to:

  • Respond to enquiries

  • Provide quotes

  • Arrange site visits

  • Carry out grounds and garden maintenance services

  • Manage commercial and domestic client accounts

  • Send invoices and process payments

  • Keep business, tax and accounting records

  • Deal with complaints or service issues

  • Send relevant service updates or marketing, where permitted

Our lawful basis

We use personal information where it is necessary to:

  • Take steps before entering into a contract

  • Provide services under a contract

  • Meet legal obligations, such as tax and accounting rules

  • Support our legitimate business interests, such as managing customer relationships and improving our services

  • Use your consent, where required, such as for certain marketing or identifiable photos

Who we share information with

We do not sell your personal information.

We may share information with trusted third parties where necessary, such as:

  • Accountants or bookkeepers

  • Payment providers

  • Insurance or legal advisers

  • Contractors or subcontractors helping us provide services

  • IT, website or email service providers

  • Regulators, HMRC or authorities where legally required

How long we keep information

We keep personal information only for as long as necessary.

Enquiry details are usually kept for up to 12 months. Customer, job, invoice and payment records may be kept for up to six years where needed for tax, accounting, insurance or legal purposes.

Website cookies

Our website may use cookies to help it work properly and to understand how visitors use the site.

Where required, we will ask for your consent before using non-essential cookies. You can also control cookies through your browser settings.

Your rights

Under UK data protection law, you have rights over your personal information, including the right to:

  • Ask for a copy of the information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information in certain circumstances

  • Object to or restrict how we use your information

  • Withdraw consent where we rely on consent

To exercise your rights, contact us using the details above.

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.